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Original research HOW DO TQM PRACTICES AFFECT EMPLOYEE EFFECTIVENESS IN TUNISIAN SMEs?Pages 95-102
Fatma Lehyani, Alaeddine Zouari Abstract Total Quality Management (TQM) is a key strategy used by human resources to maintain a competitive advantage. Indeed, TQM is essentially based on the strategy and culture of the company as well as on the maturity and awareness of the managers. Therefore, TQM has a strong relationship with Employee Effectivenessto ensure the improvement of all company performance.Thus, the purpose of this study is to show the nature of the relationship between TQM and employee effectiveness and to judge whether TQM affects employee effectiveness or not.In this context, we have used the survey method to study the behavior of Tunisian companies. 206 responses were collected and analyzed using the software "SPSS". Then, structural equation modeling was used to validate the work’s hypotheses.The obtained results show that TQM has a positive impact on employee effectiveness and that all TQM practices affect positively employee effectiveness. Keywords: Total quality management,Employee effectiveness, SEM, Empirical research
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